In case of emergency, stay calm and follow these important steps:
If there are injured people, immediately contact emergency services.
Take detailed photographs of the incident and the damages caused.
Get in touch with your advisor for immediate professional guidance.
The most important thing is to check if there are injured people. Do not move the injured as they could have serious injuries. If you have knowledge, provide basic first aid while waiting for emergency services to arrive.
Secure the incident area to prevent additional damage. If possible and safe, take measures to prevent the incident from worsening or affecting third parties.
Stay at the accident scene under any circumstances. Stay calm at all times and avoid arguments with others involved. Your safety and that of others is the priority.
Take photographs that fully document the incident. Capture general views of the place and specific details of all damages. Document the environment and conditions that may be relevant to the case (weather conditions, signage, facility conditions, etc.).
Record complete information of all people and/or entities involved. This includes full names, ID number, at least two contact phone numbers, current address and email. This information will be crucial for case follow-up.
Document the details of all insurance policies involved. It is essential to record the policy numbers and insurance companies of all parties to expedite the claim process.
Our specialized team is available to assist you at any time:
For efficient management, have your policy number and incident details ready.
For efficient case management, have the following information ready when contacting us: your policy number, type of coverage, exact location where the incident occurred, a concise description of the facts, and all data collected from third parties involved.
Keep all documentation related to the claim organized and maintain a detailed record of all communications made.
Do not start any repairs without having received the corresponding authorization. Carefully follow all instructions provided by your assigned advisor to ensure successful case resolution.
Do not make private agreements, avoid admitting responsibility or signing any type of document without first consulting your advisor.
Maintain a cordial attitude with all involved. Remember that our team is available to provide you with the support you need throughout the process.